As a small business, returns are only accepted for damaged or defective products. You will receive the exact same item as a replacement. If you receive a damaged product, please get in touch with us at hellokingfisherstudio@gmail.com within 14 days of delivery so we can make it right. We will need a photo of the damaged box including all protective packaging, a photo of the shipping label on the box, and a photo of the damaged item. The candle must be unused and unburned.​

 

We cannot control delays caused by shipping carriers or circumstances beyond our control. Refunds will not be provided in the case of wrong addresses submitted at checkout - please double check your shipping address is correct during checkout. 

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If UPS or USPS fails to deliver your package correctly or if your package is stolen, this is not the responsibility of Kingfisher Studio. You will be prompted to file a claim through the carrier for a full refund — in the event this occurs, it is completely out of our hands and is solely the responsibility of the carrier. Please be sure to ship your candles to a reliable address.